Privacy Policy

Last updated: January 1, 2024

1. Introduction

Shootsta Pty Ltd (ACN 614 001 877) and its related entities ("Shootsta", "we", "us", or "our") are committed to protecting the privacy of personal information. This Privacy Policy describes how we collect, hold, use, and disclose personal information, and how we maintain the quality and security of your personal information.

This policy applies to all personal information collected by Shootsta through our website at shootsta.com, our platform, mobile applications, and any other services we provide (collectively, the "Services").

By using our Services, you consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy. If you do not agree, please do not use our Services.

2. Information We Collect

We may collect the following types of personal information:

2.1 Information You Provide

• Contact information: name, email address, phone number, company name, job title, and mailing address.
• Account information: username, password, and account preferences.
• Payment information: billing address and payment details (processed securely through our third-party payment processor).
• Content: video footage, images, scripts, brand guidelines, and other materials you upload or provide to us through our platform.
• Communications: information you provide when you contact us, submit a support request, or participate in surveys or promotions.

2.2 Information Collected Automatically

• Usage data: pages visited, features used, time spent on pages, click patterns, and referring URLs.
• Device information: IP address, browser type and version, operating system, device identifiers, and screen resolution.
• Cookies and tracking technologies: we use cookies, web beacons, and similar technologies to collect information about your interactions with our Services. See Section 8 for more details.

2.3 Information from Third Parties

We may receive personal information from third parties, including business partners, marketing partners, social media platforms, and publicly available sources.

3. How We Use Your Information

We use personal information for the following purposes:

• To provide, maintain, and improve our Services, including video production, editing, and platform access.
• To process transactions, send related information including purchase confirmations and invoices.
• To communicate with you, including responding to your comments, questions, and requests, and providing customer service and support.
• To send you technical notices, updates, security alerts, and administrative messages.
• To send promotional communications, such as information about products, services, features, and events offered by Shootsta (you can opt out at any time).
• To monitor and analyze trends, usage, and activities in connection with our Services.
• To detect, investigate, and prevent fraudulent transactions and other illegal activities, and to protect the rights and property of Shootsta and others.
• To personalize and improve your experience with our Services.
• To comply with legal obligations and enforce our terms and policies.

4. How We Share Your Information

We may share your personal information in the following circumstances:

• Service providers: with third-party vendors, consultants, and service providers who need access to such information to carry out work on our behalf (e.g., hosting, analytics, payment processing, email delivery).
• Business transfers: in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
• Legal requirements: if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent fraud, or protect the personal safety of users or the public.
• With your consent: we may share your personal information with your consent or at your direction.
• Aggregated or de-identified data: we may share aggregated or de-identified information that cannot reasonably be used to identify you.

5. International Data Transfers

Shootsta operates globally with offices and service providers in Australia, the United States, the United Kingdom, and other countries. Your personal information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy, including implementing standard contractual clauses, relying on adequacy decisions, or obtaining your consent where required.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process it, and applicable legal requirements.

Video content and related materials uploaded to our platform will be retained in accordance with the terms of your service agreement with Shootsta. You may request deletion of your content at any time by contacting us.

7. Data Security

We take reasonable technical and organizational measures to protect personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction. These measures include encryption of data in transit and at rest, access controls, regular security assessments, and employee training.

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and use personal information about you, including to serve interest-based advertising. Our use of cookies includes:

• Essential cookies: required for the operation of our website and Services. These include cookies that enable you to log into secure areas.
• Analytics cookies: allow us to recognize and count visitors, and to see how visitors move around our website. This helps us improve how our website works.
• Functionality cookies: used to recognize you when you return to our website, enabling us to personalize content and remember your preferences.
• Targeting cookies: record your visit to our website, the pages you have visited, and the links you have followed. We use this information to make our website and advertising more relevant to your interests.

You can set your browser to refuse all or some cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, some parts of our Services may become inaccessible or not function properly.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: the right to request access to the personal information we hold about you.
• Correction: the right to request that we correct any inaccurate or incomplete personal information.
• Deletion: the right to request that we delete your personal information, subject to certain exceptions.
• Portability: the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Objection: the right to object to the processing of your personal information for certain purposes, including direct marketing.
• Restriction: the right to request that we restrict the processing of your personal information in certain circumstances.
• Withdraw consent: where we rely on your consent to process personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in Section 13 below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

10. Australian Privacy Act

If you are located in Australia, this section applies to you. We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). In addition to the rights set out above, you have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the APPs. You can contact the OAIC at www.oaic.gov.au.

11. GDPR (European Economic Area and UK)

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal information on the following legal bases:

• Performance of a contract with you or to take steps at your request before entering into a contract.
• Our legitimate interests (or those of a third party), provided your interests and fundamental rights do not override those interests.
• Your consent, where we have requested it.
• Compliance with a legal obligation.

You have the right to lodge a complaint with your local data protection authority if you believe we have not complied with applicable data protection laws.

12. Children's Privacy

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you become aware that a child has provided us with personal information, please contact us.

13. Contact Us

If you have any questions about this Privacy Policy, or if you would like to exercise any of your rights, please contact us at:

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.