How will my team receive the necessary training with the Shootsta Equipment?
We understand that adapting the way we work is essential for businesses to continue operating as seamlessly as possible, without disruptions. That’s why we’re bringing all our training sessions online. If you have additional staff members or departments that are in need of training, we will provide this support via live video streaming, online videos located in our Learning Centre and with additional support from your Account Managers.
Does the 24hr turnaround for videos still apply?
Yes, we guarantee we will remain delivering you the service level agreement based on your package. If you have 24 or 48 hour turnaround, we will be ensuring that your video projects are turned around as promised. We have followed government guidelines for all our office locations and moved all our staff to remote working during this time. We are fully equipped to deliver your videos back within your package turnaround time. You will still be able to request project add-ons, however this will be subject to approval as usual.
How is the Shootsta team set up to deal with remote working?
We are in the fortunate position of being a video first company, and we will continue to put this into practice during these times. Our team will now operate in remote locations, however our rigorous processes and security measures for our clients personal data and assets will not waiver as we continue using our private cloud based digital library for your videos.
Our Shootsta Kit or Mini-Kit is in the office, which we can’t access. How can we continue to use Shootsta without the equipment?
You can still create professional video content on your mobile device – even from your home! Our Client Services team are running regular webinars to help train you so contact your Account Manager to find out more. You can also take a look at our recent blog post, 6 tips for filming on your phone which walks you through some really handy tips on creating professional video content on your mobile device. Our team of professional editors can use your footage filmed on your phone to create your video content as you normally would on our kits.
What security measures are you taking to protect client data with your workforce moving to remote working?
We have increased our security protocols to ensure that we meet the same level of security requirements that our clients would expect from working at the office. We have taken the following steps in response:
- Implemented extra monitoring out of the offices, in order to track who is accessing our data from where
- Increased controls around accessing relevant client data while out of the office
- We have ensured that there is company wide compliance to updated malware/virus definitions
- We have initiated an external Penetration Test for 3rd party review of our client application.