Effective sales prospecting tips to handle hangups

November 5, 2021

Sales is a numbers game — the more chances you take, the more likely you are to find someone who’s interested in your product. But that’s not to say it’s always easy. Cold-calling can yield great results, but being hung up on regularly is a standard part of any salesperson’s life. 

So how can you ensure that you’re getting a more receptive audience for your wares? We’ve put together some key sales prospecting tips and techniques in order to help you get a “Yes” far more often. 

Know your audience

You would be surprised how many salespeople — both new and experienced — don’t really have a good idea of who their customers really are. Instead, they focus solely on the product, working under the belief that they can sell it to just about anyone under the right circumstances. But though results can be achieved this way, not everyone is a natural-born Billy Mays — so it tends to involve a ton of needless hard work and energy that could have been expended elsewhere.

Instead, hone in on who your target audience really is — take a closer look at who’s purchased previously, and who your company is trying to reach in the future. If you’ve got a clear picture of who you’re selling to, you’re far more likely to make focused calls and chase relevant leads. A focused and diligent approach will always yield better results.

Don’t make every communication about sales

People like doing business with people they like. But if the only communication you have with your prospects or prior customers is oriented around sales, you’re going to burn them out pretty quickly. Conversely, this doesn’t mean you need to badger them for personal details about their lives outside of the workplace, either. What’s important is that you’re adding value for them while also keeping yourself and your company top of mind. Simple emails or calls for occasions like birthdays or holidays can be highly effective, as can L&D opportunities.

Warming up your audience

Sometimes it doesn’t matter how relevant your product is to a given customer — if you catch them at the wrong time with a cold call, then it can simply go unheard or get brushed off. So something as simple as sending an email ahead of time to book an appointment for a future call can be a highly effective way of piquing their interest. This way, you’re meeting on their terms and in a space where they’re more likely to be receptive.

But making that initial connection can be fraught at times too — a simple form email won’t cut it. And that’s where the next step comes in.

Adding a personal touch

In a world of generic, mass email blasts, personalization is a hugely effective way to stand out from the crowd. Even something as simple as including the recipient’s name in the subject line or opening line of the email can be an effective way to increase the likelihood of it being read. Whether you’re using it as a sales presentation or product demonstration, incorporating personalized touches can be an effective way to make your email stand out from the competition. Personalized video in particular can be a great way to break through the gatekeepers and reduce the number of hangups you receive next time you make a sales call.

The power of personalisation in action

At the start of 2021, metrics were painting a dismal picture for a leading SaaS company based in the APAC region. Their sales and business developers were experiencing record low response and meeting rates.

Cold outreach email responses were as low as 15%. In turn, this impacted meeting conversions — crashing to an all-time low of 4% for email to meeting conversion. Desperate to transform their performance, their Regional Director of Sales and Business Development equipped his team with Shootsta’s AI-powered app Elevate to create and scale personalized videos.

The key ingredient? Personalized videos in their emails.

This didn’t mean creating completely customized videos every time, either — that wouldn’t be an efficient way to use your prospecting time. Tools like Elevate and Cast can help streamline the process, allowing you to tweak key elements of your footage to suit an individual client.

Rather, these videos included a personalized intro with the recipient’s name, lower thirds, music, cutaways and more — all of it styled to match the company’s distinctive branding. Their sales reps were able to now create and send dozens of these professional videos a day to their leads. Within 90 days the sales team transformed their performance to a staggering 70% email response rate. They also accelerated their sales cycle by reducing their cold outreach email to meeting speed from 10 days to 4 days.



Get in touch with Shootsta today

If you’re curious about how you can reduce hangups, why not get in touch with the team at Shootsta? As video experts for both internal and external communications, we can help you get to grips with the most effective forms for getting past gatekeepers and ensuring that your message is heard by the right people — without them hanging up on you!

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Find out how to prospect successfully with video.

How do you successfully prospect in sales? What are the best techniques?

Successful prospecting in sales relies on a number of different techniques, including cold-calling, generating leads (both electronically and in-person), networking, following up warm leads and emailing. Every salesperson has their own preferred techniques, and it would be a mistake to describe one as “better” than the others. Rather, they’re all interconnected and typically yield their best results when they’re used in conjunction with one another.  When it comes to sales prospecting tips and methods, the key to using them effectively is to try a variety of approaches across different clients and platforms. As you might expect, they have their own preferences on how they like to be approached too! However, it is important to ensure that you’re not simply badgering clients. So always take a measured approach; if one style doesn’t work, wait for a little while before trying another technique.

What should I do when a prospect hangs up on me?

There are a few key reasons that people will end a phone call. It may be a bad connection, it may not be a convenient time, or your product may simply not be of interest. With this in mind, it’s often worth sending a follow-up email to the person to see if you can reschedule a call for a later time. If they’re interested, they’ll be more than happy to reschedule — after all, we’ve all had bad connections or an inconvenient call at one point or another.    And if they’re not interested, no problem — it means you can move on to more promising prospects. They may be a future opportunity, but sometimes it’s best to move on. 

How can we stop customers from hanging up?

It’s always worth considering your approach. Are you being polite enough? Are you stumbling over what you’re saying? Is your approach conversational or hard pitch? Is it personalized? Had you warmed them up beforehand at all? Think about the sort of things that would make you hang up on a phone call. If you’re doing any of them in your own calls, the odds are strong it has the same effect on the person at the other end.  That said, it’s always a good idea to work with warm leads when possible. Pre-call emails, personalized videos and other content can serve as a great barometer for potential interest prior to you ever picking up the phone, while also keeping you top of mind. If you’re giving them a heads-up first, you’re not a total stranger when you do decide to make the first call.  Discover how a leading SaaS organisation increased their email response rates by 4x in only 90 days using personalised sales videos at scale.